Returns & Exchanges
At Goat Power Bikes, we stand behind the durability of our electric bikes and gear. If your equipment doesn't meet your performance expectations, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Equipment
Ensure the bike or accessory is in original condition and securely packed in its original box to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided by our team and drop off the package at any authorized carrier location.
Inspection and Refund
Once our technicians verify the item's condition at our warehouse, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing